Shipping policy

Shipping Policy

At Raza Enterprises Sofa Maker, we carefully pack and deliver our furniture products to customers across India.

1. Shipping Availability

We provide delivery services across India. Delivery availability may depend on the product, destination, size and transportation requirements.

Some products or locations may have specific delivery restrictions due to their size, weight or accessibility.

2. Delivery Time

Delivery timelines may vary depending on the product, customization, production time, destination and availability.

For ready-to-dispatch products, the estimated delivery timeline will be communicated at the time of order.

For custom-made or made-to-order furniture, additional production time may be required before dispatch.

The estimated delivery date is not a guaranteed delivery date and may be affected by transportation delays, weather, holidays, strikes, or circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges may vary depending on the delivery location, product size, quantity, weight and transportation requirements.

Any applicable shipping charges will be communicated to the customer before the order is confirmed.

If free delivery is specifically mentioned on a product or quotation, the applicable delivery terms will be provided with that order.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Any additional delivery attempt or transportation cost caused by an incorrect or incomplete address may be chargeable to the customer.

5. Large Furniture & Access

Customers are responsible for ensuring that the delivery location can accommodate the furniture.

Please check doorways, staircases, lifts, corridors and other access points before placing an order.

If the furniture cannot be moved inside because of restricted access, additional handling or transportation arrangements may be required and may involve additional charges.

6. Delivery Inspection

Customers are advised to inspect the product at the time of delivery.

If there is visible damage, an incorrect product, or a significant difference from the agreed specifications, please contact us as soon as possible and provide photographs or videos.

7. Installation

Installation and assembly are not included in the standard product price unless specifically mentioned in the quotation or order confirmation.

If installation, assembly or fitting is requested, it may be available separately for an additional charge.

8. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur due to production requirements, transportation issues, weather conditions, public holidays, unforeseen events or circumstances beyond our control.

Such delays do not automatically qualify for cancellation or refund unless otherwise required under applicable law or agreed order terms.

9. Order Tracking

Where tracking information is available, it may be provided to the customer after dispatch.

For furniture delivered through our own transportation or local delivery partners, delivery updates may be provided directly by our team.

10. Contact Us

For questions regarding shipping or delivery, customers can contact Raza Enterprises Sofa Maker using the contact information provided on our website.

We will make reasonable efforts to assist customers with delivery-related queries and provide available shipment updates.